Delivery and Returns
Delivery
| Delivery Charges | 1st Class | 2nd Class | Special Delivery |
| All Orders | £5.50 | £3.99 | £7.99 |
1st Class Delivery: 1-2 Business Days from dispatch
2nd Class Delivery: 3-4 Business Days from dispatch
Special Delivery: Next Business Day from dispatch
We try to be transparent about the time it will take to deliver your gift. Unless stated, most or our products are dispatched the same day or next day.
Returns
We like to look after our customers, so we go above and beyond with our returns policy. Life is already complex enough we try to keep things simple.
In the unlikely event you receive a faulty product we will ask you to return it to us, a replacement will normally be dispatched within 1 working day. Gifts that are made to order or personalised ay take a little longer, but rest assured we will start making a replacement as soon as we are notified of the fault. Due to the nature of personalised gifts, they cannot be exchanged or refunded unless faulty.
For non-personalised gifts we offer a no quibble 14 day returns policy, this will start from the day after the product is received. To exchange your product or receive a refund simply return your purchase to us, be sure to include your personal details and our invoice number. Once received we will credit the payment method used for the purchase.
In all cases shipping costs for returning your item are non-refundable, but we will not charge for shipping of the replacement product. You should consider obtaining proof of postage just in case the item you are returning doesn’t arrive. Unfortunately, we are unable to accept liability for items lost in the post.